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ares 118 Privacy Policy for Your Account

ares 118 Privacy Policy explains how we collect, use and protect the details connected with your account, device access and wallet activity in Indonesia.

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ares 118 ares 118 Privacy Policy for Your Account
CONTACT PATHS

Get Privacy Policy Help Before You Open

A clear contact route helps when you want to ask about the Privacy Policy, correct an account detail or check why a wallet record is attached to your profile.

Account privacy request Send your question through the account support path when you need a copy of personal details, a correction to your phone record or an explanation of how your account data is used.
Wallet record check For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, share the transaction reference rather than a wallet password. We use that reference to locate the relevant record.
Access and device query If a login from your phone or desktop looks unfamiliar, contact us through the account help route and describe the device path. We can then assess the access record without asking for your password.
DATA PRACTICE

How We Handle Your Privacy Choices

Privacy work is tied to practical account events rather than broad profile building. We separate details needed for phone verification from transaction references used to trace a wallet status, and we limit…

Account details

We use the name, phone number and verification details you submit to create and protect your account. A clear phone verification step helps us connect the right person to the right account before access is granted.

Payment references

A DANA, OVO, GoPay or QRIS reference helps us match a payment status to your account. Bank transfer and virtual account records may include a reference, amount and time, not your wallet password.

Device signals

We may retain device type, browser details, login time and network signals to recognise an unusual sign-in. These checks can apply when you move from a mobile browser to a desktop session.

Cookie controls

Cookies can keep a sign-in preference, support page settings and help us detect suspicious sessions. You can adjust cookie handling in your browser, although some account and security steps may then work differently.

Retention rules

We retain each category only for the period connected with its purpose, such as account support, payment tracing, security checks or legal duties. When a record is no longer needed, our handling follows the applicable retention process.

Change requests

Ask us to correct, access or clarify your personal data through the support path in your account area. Include the account phone number and request detail so we can verify the record before making a change.

Privacy Policy Answers for Indonesia Accounts

These Privacy Policy answers address the account, device and payment questions we expect you to have before opening an account. They explain what we collect, how to request a change and where local access conditions apply. If your question concerns a particular DANA, OVO, GoPay or QRIS record, include its reference when contacting support.

The ares 118 Privacy Policy covers account details, phone verification, login and device signals, cookies, support messages and payment references. It explains why we use those records for account access, wallet status checks, security review and responses to your privacy requests.

Yes. The Privacy Policy covers references connected with DANA, OVO, GoPay and QRIS, along with bank transfer and virtual account records. We use the reference, date and status to connect a transaction with your account without asking for your wallet password.

You may provide a phone number and the details needed for account setup and phone verification. We can also receive device and login signals when you access the account. The Privacy Policy explains how each category supports account access, security or support.

Use the support route shown in your account area and state whether you want access, correction or clarification. Include your account phone number and the relevant record date. We verify the request before sharing or changing personal data tied to your profile.

Cookies can remember selected settings, support account continuity and help identify unusual sessions. Your browser controls whether cookies are accepted. If you remove them, you may need to repeat some account steps, including sign-in or device checks.

Retention depends on why the record exists. Account, payment and support details may be kept for account service, payment tracing, security checks or legal duties. When the relevant purpose ends, handling follows the applicable retention process described by our policy.

Access depends on local law and is available where local law permits. The Privacy Policy does not change local eligibility rules. If you have an access question from Makassar, Denpasar or another Indonesian location, contact support before submitting account details.

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