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Terms & Conditions for ares 118

ares 118 Terms & Conditions explain how your account, wallet activity, game access and support requests are handled in Indonesia.

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ares 118 Terms & Conditions for ares 118
POLICY HELP DESK

Where To Ask About Terms

A clear contact route matters when a clause affects your account or wallet request. We handle Terms & Conditions questions through the support route shown after you sign in, so your message…

Account wording Ask us to clarify a sentence about account creation, phone verification, login details or account closure. We can point you to the relevant Terms & Conditions section and explain which account step applies before you continue.
Wallet evidence For a DANA, OVO, GoPay or QRIS question, send the payment reference shown in your wallet record. We use that reference to identify the relevant request without asking you to disclose your password or private security code.
Access question If a game or account action is unavailable, contact support with the title, device path and time shown on your screen. We can check whether the restriction comes from an account rule, a payment condition or local law.
ACCOUNT SAFEGUARDS

How We Apply These Conditions

We apply these Terms & Conditions through visible account steps rather than hidden assumptions. Your phone verification supports account matching, wallet records help us reconcile requests, and session controls protect access on…

Data handling

We use account details and transaction references for the purposes described in the Terms & Conditions, including account access, payment matching, security checks and support replies. We do not need your password in a support message, and you should keep it private.

Cookies and sessions

Cookies or similar session tools may keep your sign-in state, remember a device path and support security checks. Your Terms & Conditions questions should distinguish a session setting from an account rule, especially when moving from mobile login to the lobby.

Account security

Phone verification is an account step before access, and we may compare account details with a wallet request when the terms require a security check. Keep your login details controlled and contact us if an account action does not match your request.

Record retention

We retain account, support and payment records for the period needed for the purposes described in our Terms & Conditions and any applicable legal duty. A request to change or remove data may be limited where keeping a record is required.

Policy changes

When wording changes, we may show the updated Terms & Conditions during a relevant account, wallet or access step. Check the date and text on the page before continuing; where local law permits, continued use after notice may indicate acceptance of the updated wording.

Change requests

To request a correction to your name, phone detail or account record, use the signed-in support path and describe the field that needs attention. We may ask for account verification before changing details connected with DANA, OVO, GoPay or QRIS.

Answers About Your Account Terms

These Terms & Conditions questions cover the points most often raised before account access: acceptance, local eligibility, wallet matching, data requests, policy changes and restricted actions. Read the full wording above as well, because a specific notice shown during phone verification, a wallet confirmation or game entry may add detail for that step.

They cover account creation, phone verification, login security, wallet requests, game access, support handling, cookies, retained records and policy changes. They also explain when a payment record or account check may be required before an action continues where local law permits.

Yes. You should read and accept the current Terms & Conditions during the account path before access is completed. We may also show a separate notice when you confirm a DANA, OVO, GoPay, QRIS, bank transfer or virtual account request.

Access and eligibility depends on local law. Use the service only where local law permits and follow the account checks shown on screen. If your location or account status creates a question, contact us through the signed-in support path before continuing.

Wallet requests must match the account details we hold, and payment references may be checked to reconcile the request. This applies to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. Never send your password or private security code.

You can request a correction through the signed-in support path by naming the field that is wrong and describing the requested change. We may verify your account first, particularly when the change affects phone verification or a wallet-linked transaction record.

We may display revised wording or a change notice during account access, wallet confirmation or another relevant step. Check the date and text before continuing. Where local law permits, continued use after the notice may indicate acceptance of the revised conditions.

Pause the action and contact support with the game title, device path and time shown on screen. Include a transaction reference if a wallet is involved. We can check whether the issue relates to account status, a payment condition or local law.

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